Customer Service Center

The Customer Service Center provides students, faculty and staff with a single point of contact for most technology services and support issues.

Contact the Customer Service Center

Self-service web request
Submit or view your own service requests online at https://puckr.calumet.purdue.edu/ss/

The online self service  web request is the preferred method for submitting service requests.  Students, Faculty and Staff can write a detailed description of the request and view the status of any previously submitted requests.

Phone
Call the Customer Service Center direct at 219.989.2888 option 2.

Phone support is available during normal business hours.

E-mail
E-mail Customer Serive Center at csc@purduecal.edu.

Support Process

The support process for all requests submitted to customer service is as follows:

Requests are entered into the IS tracking program. This helps us maintain a record of the issues and their resolutions.

 The Customer Service Center will resolve the issue or request whenever possible.

If the Customer Service Center is unable to resolve the issue, it will then be forwarded to the appropriate IS unit and assigned to a technician.The assigned technician will contact you, usually within 24-48 hours.

You will be notified via email whenever a new request is entered in your name, and when any of your existing requests are modified or closed.

Requests can be viewed by logging into the self-service site https://puckr.calumet.purdue.edu/ss/.

CSC Location

The Customer Service Center is located in Powers 216.